Answers You're Looking For

FREQUENTLY ASKED QUESTIONS

WHERE DO WE SHIP?

We provide worldwide international express shipping, insured and tracked for the clients convenience.

HOW MUCH CAN I EXPECT TO PAY FOR SHIPPING?

Shipping is complimentary on all orders and is insured and tracked for the clients convenience.

HOW LONG CAN I EXPECT TO WAIT TO RECEIVE MY ORDER?

Because all products are made to order, we kindly ask that allow four weeks from order date for the product to be made. Please allow additional time for shipping.

WHAT FORMS OF PAYMENT DO WE ACCEPT?

We accept payment through PayPal, in addition to all major credit cards including Visa, MasterCard and American Express.

WHAT SALES TAX DO WE CHARGE?

We charge the local Goods & Services tax on all products. International customers are responsible for any International taxes or customs fees that may be levied by their local government.

WHAT IS OUR REFUND/EXCHANGE POLICY?

Because all products are made to order, all sales are final. Any product purchased through the online store cannot be returned, refunded or exchanged.

WHAT WARRANTY IS PROVIDED ON YOUR JEWELLERY?

Your jewellery is warranted for a period of (1) year from the date of original purchase from an authorized retailer or the official online store. This warranty covers any manufacturing defects under normal use, after such defects have been confirmed by our technicians. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.

HOW DO I CARE FOR MY JEWELLERY?

As a measure of preventing the risk of deterioration and to preserve the radiance or your jewellery, avoid contact with fragrances and immersion in water. We offer the following services for our jewellery:

Cleaning (Complimentary)

Polishing (Complimentary)

Rhodium plating (Paid)

WHERE IS THE JEWELLERY MADE?

Every Ciufoli jewellery creation is exclusively handmade in Italy.

HOW DO I KNOW IF I HAVE PURCHASED A FAKE OR STOLEN JEWELLERY ITEM?

We provide a 'certificate of authenticity' with each product purchased through the official online store or authorized retailer. You may also contact us to confirm the authenticity of your jewellery creation.

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